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Technical Support Specialist

  • Bangor, ME
  • This position has been filled

This is a long-term part-time contract ~30 hrs/week for 3 years.

Summary: Support multiple offices and their end users in a full range of computer hardware and software (laptops and desktops, Windows & Mac).

DESCRIPTION:

  • Install and configure system hardware, software and periferals and ensure network connectivity
  • Design and implement corrective plans. Develop and coordinate user training programs and document all processes and procedures.
  • Manage virus protection, clean infected computers and mitigate risks by staying up to date and following industry standards and best practices
  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.

Qualifications:

  • Success in a similar role
  • Strong troubleshooting and communication skills