~This is a long-term contract onsite in Augusta, Maine~
The Specialist is knowledgeable on the usage and support of personal computer platforms (laptops and desktops, both Windows and Mac) or technical architectures, and applications that run on those platforms. . The Specialist will install and configure system hardware, software, printers and verify network connectivity. Perform advanced troubleshooting and vendor technical liaison functions. Design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. Collaborating with other technical groups to enhance the use and performance of hardware and software.
Primary Responsibilities:
- Serve as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Serve as a point of contact for communication and coordination of service outages.
- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address end user needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
- Investigate user problems, identify their source, determine possible
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
Qualifications:
1-3 years relevant work experience
4 year college degree preferred or equivalent work experience in a technical support role