Technical Support Specialist

  • Full Time
  • Augusta, Maine
  • This position has been filled

Our client’s IT group is growing. They provide impeccable service and high quality products to businesses and individuals.

If you thrive in a team environment, enjoy diagnosing and solving problems, and developing new technical skills, this position is for you.


  • Identifies, diagnoses, and resolves problems for internal staff on hardware and software using phone communication or onsite support
  • Manages escalation of issues to assure timely resolution
  • Analyzes recurring issues and trends to suggest corrective actions
  • Works collaboratively with IT team to manage work

Qualifications & skills:

  • Experience in a similar role
  • Prior experience providing end user phone support required
  • Proficiency with troubleshooting and problem solving techniques required
  • Excellent customer service skills required
  • Ability to communicate effectively required