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IT Support Specialist

  • Temporary
  • Augusta, Maine
  • This position has been filled

Responsibilities:

  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support.
  • Serve as a point of contact for communication and coordination of service outages.
  • Attend and participate in bi-weekly team and problem review meetings.
  • Manage the retirement and disposal of obsolete or broken computer equipment.
  • Coordinate the procurement and installation of new computer hardware and software.
  • Coordinate virus protection software programs within departments.
  • Understand the installation of software patches and upgrades.
  • Provide input to training and/or documentation materials regarding latest technical and functional design changes.
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
  • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Ability to work in a team environment.
  • Strong communication skills; both written and spoken.

Qualifications

  • At least 2 years in a similar role required.
  • Associate‚Äôs degree or higher in computer science, and/or relevant industry certifications a strong plus
  • Strong problem solving skills for hardware and software
  • Strong customer service skills, patience, and the ability to communicate effectively
  • Interpersonal skills necessary to train others in computer systems
  • Good prioritization and organizational skills
  • Self-starter and able to work independently with a high level of attention to detail
  • Ability to work varied hours occasionally
  • Proven ability to maintain confidentiality
  • Proficient with use of basic office equipment (printer/copier/fax, phone, etc)